The main aspects of business etiquette

Decent behavior during intercourse is a direct indicator of the level of our culture. And in modern society, the rules of behavior play an important role. The general impression of a person has a direct impact on his reputation and status. Knowledge and compliance with the rules and norms of etiquette, the ability to make a pleasant impression, to build effective communication are important elements in a person's life. That is why many business partners pay special attention to the behavior of people around them.

Etiquette includes moral and moral concepts, norms and principles of behavior and communication of people, which we should use not only in society, but also in the family, when communicating with colleagues at work. Of particular importance is business etiquette.

Conscientious work, a high awareness of public duty and mutual assistance - all these qualities in business ethics must be able to educate and improve in themselves. A correct and competent speech, image, ability to stay in society and an understanding of the subtleties of non-verbal communication will help to win over people.

Key features of business etiquette.

• In business etiquette, under the concept of freedom it is understood that ethics should not interfere with the free will of all partners. In a business environment, you should appreciate not only your freedom, but also the importance of commercial secrets and the freedom of action of partners, that is, not to interfere in the affairs of other companies and not to hinder the choice of methods to enforce agreements. Freedom also implies a tolerant attitude towards religious and national peculiarities of the interlocutors.
• Particular attention should be paid to his speech, this will help politeness. When communicating with colleagues, partners and customers, the tone and timbre of the voice should always be friendly and friendly. Respectful attitude helps not only to maintain good relations, but also helps to increase the company's profits.
• Tolerance and tolerance consist in understanding and accepting weaknesses or weaknesses of partners, customers or colleagues. Such an attitude contributes to the establishment of mutual trust and understanding.

• Tact and delicacy expressed in the ability to listen and hear the opponent. When communicating with the interlocutor, you should always consider age, gender, religious beliefs, moreover, when communicating you should avoid unacceptable topics. This fact must be taken into account when negotiating with foreign interlocutors. The customs and traditions of other countries may seem strange and incomprehensible, and the behavior and actions - unceremonious or familiarity. It is accepted to make compliments, but at the same time it is important not to overstep the fine line of delicacy, and not to go into hypocrisy. It is only important to be able to hear and make the right counter offer.
• Punctuality and responsibility - one of the key principles of culture. People who do not know how to manage their time, late for meetings and meetings, leave an indelibly negative impression. The day of modern people is literally painted for minutes: time is valuable not only for you, but also for business partners, colleagues and subordinates. A delay of more than 5 minutes is regarded as a gross violation in business etiquette. And even the most sincere apologies will not be able to make amends.
• Justice lies in an unbiased assessment of the individual qualities of people and their work. Their individuality, ability to perceive criticism and listen to recommendations should be respected.
• Performance and responsibility means the ability to take responsibility and perform work on time.

Further cooperation with people depends on adherence to the basic principles of etiquette. Violating certain rules in society, you risk your image, and in the business environment - the reputation of the company, and such blunders can cost a lot of money or career ladder.

The main functions of business etiquette.

• Socio-cultural: adoption of an individual and a group increases the efficiency of business interaction and optimizes work activities: the formation of rules and norms of behavior is necessary not only in the business environment, but also in all aspects of a person’s life.
• Regulatory allows you to navigate a complex or unusual situation that ensures stability and order. Standardization of behavior facilitates the process of establishing communication in any typical business situation. Thereby avoids mistakes, trouble and stress. Helps to reach mutual understanding and save time when negotiating. Formation of a positive image of the company and the leader in the eyes of employees, customers and partners.

• Integrative function ensures group cohesion. Socialization allows even a novice with the help of a working template to cope with the tasks. Promotes the development and formation of personality, allows you to solve the disciplining task and learn the rules of business etiquette in a short time.
• Communicative the function is correlated with maintaining good relationships and lack of conflict.

The rules of business etiquette must be observed in all situations of life, regardless of the circumstances. Business etiquette is applicable:

• at work;
• in telephone conversations and business correspondence;
• at official receptions or business dinners;
• in travels.

Sign language allows you to learn much more about character than words and appearance. Non-verbal signs reflect the essence and inner world of a person, for example, crossed arms or legs signal distrust, tightness or uncertainty.

It should be noted and egocentrism, which is often attributed to negative connotations, on the contrary, such behavior says that we are a professional in our field, he can negotiate and not forget his point of view. Such a person is interested in a positive outcome of the dispute, but will undoubtedly defend his point of view.

Ignorance of the basic tenets of etiquette creates many problems and sometimes leads to the destruction of a career. Today, business in Russia has its own specific features in ethics - this is how a new business communication culture is formed.

There are many rules and requirements that must be followed. Some components have already lost their relevance. For example, it used to be thought that a woman should be the first to leave the elevator, but now the norms of etiquette say that the first person to get out of the elevator is closer to the door.

There are eight main directions in business etiquette.

• Positive attitude and friendly attitude towards employees and partners allow you to positively endear people.
• Subordination: for different people there are their own ways and manners of communication, you must always remember with whom you are conducting a dialogue. For example, with a project manager, you can have friendly relations and communicate with each other on “you”, but at a meeting with partners, only contacting “you” and by name and patronymic is permissible.
• Welcome It should not be limited only to the phrases “Hello” or “Good afternoon”; it is also necessary to use non-verbal gestures: bow, handshake, nod or wave of the hand. Also do not forget about the simple words of courtesy "Thank you", "Sorry", "All the best", etc.
• Handshake - a mandatory element of greeting, farewell and conclusion of an agreement, which gives the mood for further communication. The first holds out the hand of the youngest in status or age. But if there is a dialogue with a woman, then the man first stretches his hand. But the woman is always the first to greet the boss or leader.

• In a business society there is no division of people by gender, only service ranks are counted. In any circles, the youngest in rank or age is the first to greet and greet. There is the following order: first, the younger are represented by the eldest, the man is represented by a woman, the lowest in status — the leader, those who are late - to those who wait. While greeting and dating you need to stand, but at the same time a woman can sit. But if you are the leader and the host at the same time, you should say the first word.
• To any person with whom you have a business relationship, you must treat with respect, you also need to calmly and adequately accept criticism and advice from the side.
• Do not talk too much - The secrets of an institution, company, partners or colleagues must be kept as carefully as personal ones.
• Accepting or presenting flowers, gifts and souvenirs within business ethics is allowed. The occasion can serve as personal events or corporate achievements. For the head it is better to make one gift from the team. Personal gift is best done in private and on a solemn occasion. A gift to a colleague or colleague can be made on any occasion - but in this case, as a rule, the principle “you - me; I - you. Congratulations from the head of the subordinate is usually done individually or publicly, but then all employees are given the same gifts.

An educational and cultural person can always competently express his thoughts not only verbally, but also in writing. The main requirements for business correspondence are brevity, conciseness and correctness. There are basics of design business letters and documentation.

• The letter must be correctly composed without spelling, punctuation and stylistic mistakes. Communication style - businesslike, using stationery.
• It is necessary to decide on the type and urgency of the letter delivery.
• Any official appeal must comply with the accepted and current templates. It is advisable to issue a letter on the official letterhead of the company or division. Each appeal or response must be personalized and personal.
• You must specify the initials of the recipient, the position, unit or department to which the letter is sent. Be sure to include the sender's information with detailed contact information, indicating the name of the company and the position of the employee.

• You should not use a large number of professional terminology, and you should avoid ambiguous expressions and jargon.
• The main part of the letter consists of an introduction and a description of the purpose and subject of conversation. The text should be convincing with sufficient reasoning and not exceed 1.5 pages. At the end of the letter is the signature of the sender.
• If the letter has an international focus, then it must be written in the language of the recipient.
• When sent by e-mail, you should pay attention to the "subject line". The line indicates: the type of document, subject and summary.

Etiquette directs communication in the right direction, ensures the professional activities of managers and subordinates to the relevant standards, rules and norms. As claimed by Dale Carnegie, only 15% of success depends on professional achievements and knowledge, and 85% on the ability to communicate with people.

Business protocol is governed by rules and regulations. There is a technology that allows you to quickly and easily make contact, here are the main recommendations.

• Show a sincere interest in people - when talking with someone you need to take into account his opinion and interest. And remember, listening is just as important as talking.
• Show kindness and speak with a smile - goodwill promotes communication. No wonder the Americans believe that a smile is able to overcome any barriers.
• When communicating, diction plays an important role - pay attention to your speech, to the correct pronunciation of words and the correct placement of stresses.
• Refer to the interlocutor by name, and better by name and patronymic - maintain a dialogue, be patient and attentive to what they say to you. Build communication so that the conversation concerned common interests.
• Do not use parasitic words and obscene language - the speech should correspond to the society and the situation. You can dilute communication with witty jokes, aphorisms, popular words and figurative comparisons.

• Avoid conflict situations - do not use categorical statements, criticism and take into account the interest of all parties in resolving the case.
• Take care of your wardrobe - a casual look, a battered suit and an untidy hairstyle are regarded as neglect and negatively evaluated by others.
• In the pocket of your jacket must be a few business cards. Their absence is considered a sign of bad taste and will be perceived from the negative side.
• If you only get a job, then try to behave calmly and confidently on the interview. Watch your posture and go into the office with your head raised. Do not rush to sit on the first chair, wait until you are asked to do this. Communicate politely and confidently, keep your legs parallel to each other and do not cross your arms.

Appearance should correspond to the nature of the event, it determines the status and position of a person in society. In some companies, there is a corporate dress code. The most common type of business clothing is a suit.

• Color of clothes - the combination of dark and light shades in clothes is considered optimal, for example, a dark jacket and a white shirt. Preference should be given to dark suits - blue or gray.Light colors in clothes are allowed only in summer. Mandatory requirement - all buttons should be buttoned on the jacket during negotiations. Unbuttoned jacket is allowed only in the period of informal communication.
• By etiquette men should choose shirts with long sleeves. The best option are shirts without pockets. Shirts with short sleeves are allowed only in summer.
• A tie should not have bright colors or intricate patterns. It should be harmoniously combined in color with the entire wardrobe and completely close the belt buckle on the trousers. A protracted end should not protrude from the front.

• Business suit is combined only with classic shoes. Shoes should be perfectly cleaned.
• Socks should be long and in tune with shoes.
• In the breast pocket of the jacket the handkerchief is used only for beauty, it should ideally be combined in color with a shirt and tie.
• From accessories you need to choose a strict bag, diplomat or a classic folder.
• From jewelry, it is better for a man to refer to a ring or ring, watch, cufflinks and a clip for a tie.

• Business suit for a womanThere are fewer requirements for the color of women’s suits. The main thing that the wardrobe was dark or neutral soothing shades. An elegant dress or trouser suit made of thick fabrics is allowed.
• Bare legs are not allowed at any time of the year, so stockings must be selected for each costume.
• Bright make-up and an abundance of jewelry are inappropriate in a business society. It is not necessary to combine silver or gold jewelry with bijouterie.
• Choose a light and discreet perfume.

You will learn more about the basic rules of business etiquette from the following video.