Etiquette and behavior culture of a business person

The existing norms of behavior have evolved over a very long time, and in the modern world are important both in political and in cultural communication. Having gathered all these rules together, it can be noted that in order to show respect for the interlocutor, you will have to impose some restrictions on yourself.

The word "etiquette" came to us from the French language, and in translation means "demeanor." Modern etiquette includes all the rules of courtesy and good tone, which are accepted in each cultural group.

Etiquette is divided into several varieties, for example:

• a set of rules and a culture of behavior established under monarchs is called court etiquette;
• a set of rules for officials, the use of which is resorted to during business meetings or negotiations, is called diplomatic etiquette;
• clearly regulated rules and norms of behavior of people working in the military sphere are called military etiquette;
• The forms of behavior, rules and traditions that citizens must observe during a conversation are called civic etiquette.

For people who are related to the business area, the main secret to achieving success is the ability to solve cases during the meal.

Official meetings are divided into several types. According to the time they are divided into day and evening, they can be carried out with or without a seating. There are a number of types of techniques, each of which has specific features and rules of conduct.

• Reception, called "Champagne Glass", is the easiest way to receive. According to professional ethics, his average duration is 60 minutes, the beginning of the meeting is usually around 12:00.
• "Glass of wine" very similar to the above-described technique, but in this case the meeting is special - more serious things are discussed in a closer, confidential circle.
• A common type of formal meeting is breakfast. This does not mean that the reception should be scheduled for the morning time - they usually invite you to breakfast at 12: 30–13: 00. The menu is chosen based on national preferences. The first half hour is spent on coffee or tea, then about 60 minutes - directly for a meal.

• Duration of reception "Cocktail" averages 2 hours. The meeting is scheduled at 17: 00–18: 00. Throughout the reception, waiters serve drinks and small sandwiches, usually canapés. Not excluded the meal with hot dishes.
• A special honor is different lunch. Such a reception is organized strictly at 20: 00–20: 30. Lunch lasts for more than 2-3 hours, so you can not appoint it later than 21: 00.
• Reception "A la fourchette" organize at the same time as the "Cocktail". "A-la buffet" means by itself laid tables with hot dishes and various snacks.Invited guests can choose the snacks they like from the table themselves and move away so that other participants in the reception will have the opportunity to come to the table. The main table, intended for important guests, should be arranged so that the guests do not have their backs to it. At such receptions do not sit, the whole event is held exclusively standing. If the reason for the reception is a national event, or if it is arranged in honor of the guest of honor, then at the end a movie or a small concert is appropriate.

The following is a basic set of rules for men and women which should be strictly adhered to in any public places during official events.

• The most honorable is the place on the right, so the man must give in to his woman, and go to the left himself. This rule does not apply to men in military uniform, as it can interfere with his companion, saluting the civil servant with his right hand. If there are two women next to a man, he should go between them. If one of the weaker sex is much older, you should go to her left.
• According to moral standards, if a man escorts women, then, having stopped a taxi, you must first open the rear door of the car for them, and sit in the front seat yourself. If the lady is alone, then the man should sit in the back seat next to her.
• The first to enter the room is a representative of the weaker sex, followed by a man. However, if there is a big heavy door ahead, then the representative of the stronger sex should enter first. Climbing the stairs, the man goes 1-2 steps lower than the woman, and going down, on the contrary, the lady goes a couple of steps behind.
• At the entrance to the theater or cinema, the companion should go in front, but directly in the hall, the man goes first.
• The meeting is appointed by the representative of the stronger sex, but the appointment of a woman is acceptable.

To succeed in any craft and in any organization, each person must have patience, self-regulation, correctness and endurance. All these factors help to create a business atmosphere in society, as well as to ensure role balance in the working team. Based on this, every boss and every subordinate must learn some rules that will help build good relationships in the workplace.

• The attitude of the boss to all subordinates should be the same. You can not show sympathy for one and antipathy for another. Treat employees need impartially.
• The head must equally distribute responsibilities among all employees. Powers should also be clearly delineated, not based on the principles and personal attitude of the leader to the subordinate.
• The manager must always monitor how his assignment is being carried out, and no matter how much he trusts his subordinate. One must be able to correctly combine a fair distribution of work with constant monitoring. However, “standing above the soul” of an employee or constantly reminding about one task is also not worth it.

• A serious attitude of the boss towards the employees is often diluted with humor and a positive attitude, but with jokes you need to be very careful. Constant anecdotes in the office completely eradicate discipline. You can not joke about the older generation, they can take it as disrespect.
• During a meeting with employees, the manager must know in advance what he will talk about. You should always be ready to amend your conversation plan based on information that your subordinate will report.
• The meeting of the supervisor and subordinate should be appointed in the place where during the conversation nothing will distract them.
• During the dialogue with the employee should discuss all the work that he has done, and not a certain part of it.
• The manager must devote staff to his plans for the next three months, as well as analyze the past three. It is necessary to comment on the current work, to speak about the task the employee did well, and what needs to be improved.
• It is necessary to reach agreement in everything - so the employee will feel the obligation to fulfill the assignment given to him.

The rules are as follows:

• The negotiator must have a clear goal. It is necessary to appoint negotiations only when both parties know what exactly they want to see as the result of the conversation. If the goal is not there, then during the dialogue with the client or partners it will be difficult to figure out what to stand on until the end, and what can be discarded.
• Terms of the agreement must be studied before signing documents and coordination of positions. This moment is ignored by many people. Paper must be read and delve into what is written there. If some points are not fully understood, you should first clarify them, and only then sign. With obscure terms, you must read in advance.
• Ambiguity in the negotiations is strictly prohibited. Any moment of the agreement should be disclosed in detail in order to avoid different interpretations of the same provisions.
• Record and document everything. If you have achieved some kind of agreement, its provisions must be recorded. It is recommended that at the end once again fully articulate the point of view of the opposite side in your own words, so that it confirms everything or refutes certain points, pointing out a misunderstanding.

• It’s harder to negotiate with friends. Remember that in business friendship should be in the background. When negotiating with close people, you need to be very careful, because in such situations there are many misunderstandings that can cause future conflicts. Also, do not infringe upon their interests, even if you have a friend in front of you.
• Sometimes it is still worth giving up. To defend your position is right, but sometimes you have to give in, since the earth is round, and you can meet with your counterpart again in the future. Therefore, in order to maintain productivity, it is best to give in where it is acceptable.
• For the words you need to answer. This is the main aspect during the negotiation. Ethical norms say: both parties must strictly follow the agreement reached, no matter whether the agreement is sealed with signatures and a seal or limited to a handshake. A person who breaks promises will easily bury his reputation.

Conflict of interests implies that the fulfillment of an official task by an employee is complicated by the fact that by this he will cause damage to himself, his close relatives or friends. In such cases, the employee is obliged to report the conflict of interest to the boss, and he, in turn, is obliged to transfer the execution of such a task to someone else, so as not to force the subordinate to choose between professional reputation and peace of mind.

The initiator of the conflict is a person who speaks with insults or demands to his interlocutor, expressing his dissatisfaction. No man will like it if they blame him for anything, therefore he will fight back. Therefore, the initiator of the conflict should be treated fairly, without violating the laws of behavioral etiquette.

• Do not bring the conflict to a critical point, expanding the reason why your interlocutor is unhappy. The person generating the conflict should always follow this rule. It is forbidden to carp and insult.Because of this, the parties may forget the essence of the conflict and be mired in accusations.
• On the threshold of a conflict, one should positively formulate one’s claim. Before presenting, it is advised to weigh all possible outcomes of the negotiations.
• During the negotiations you need to be emotionally restrained. You should watch your tone while communicating in order not to provoke a conflict or aggravate it.
• During a conflict, it is forbidden to touch on personal topics and self-esteem of the interlocutor. Claims for work should not flow into a personal insult.

What you need to know:

• During communication, you need to be able to listen, without interrupting and correctly understanding the meaning of what was said by the interlocutor.
• You must be able to competently express your thoughts in group communication or in public.
• With all people should be a good relationship, no difference, this is a leader or a subordinate.
• During communication, you need to find a common ground between you and your interlocutor.
• A person whose vocabulary is at the proper level will never tire his interlocutor.
• Words should be pronounced calmly and pleasantly. The negotiating person must have good diction without an accent.
• The key is the manner of conversation. Get rid of jargon, swear words, as well as word parasites, to make a good impression on your interlocutor.

More on the behavior culture of a business person, see the following video.